Students' Charter
lbtc map
The Lusaka Business and Technical College undertakes to:

Encourage mutual respect, commitment to equal opportunities, courtesy and professionalism between all College employees and students.

  1. Opportunities for all students to study, be assessed and achieve an award in their chosen discipline
  2. High standards for teaching and student support
  3. Support for activities, advice and guidance that will enhance students’ employability, health, well-being, social interaction and personal development
  4. Encouragement for the continuing professional development of staff
  5. Opportunities and support for formal student representation and participation so student views can be represented in academic development, course management and policy development and review
  6. Access to library and IT facilities that is clearly defined (through specific opening times and registration procedures)
  7. Opportunities for students and staff to provide feedback on all aspects of College life.
  1. A programme specification (a technical document about the student’s programme providing details such as educational aims and learner outcomes)
  2. A handbook outlining programme and course details, including assessment criteria, contact hours, method of delivery for each course, examination arrangements and regulations, academic guidance and support, appeals procedures and professional requirements (where appropriate)
  3. Clearly stated periods of notice for changes to timetables, cancelled classes and re-scheduling of course content
  4. Clear deadlines and timeframes for feedback on work submitted by the student
  5. Guides to student fees, payment options and deadlines, with additional cost estimates
  6. Annual review, reporting and development of activities linked to student feedback
  7. Clear instructions on where to find information on feedback and complaints procedures.